11th National Conference of African American Librarians
Jennifer Greb Barbie Benson

24 Branches, 1 Number: How Tulsa City-County Library Created a Centralized Call Center

A Session by Barbie Benson and Jennifer Greb

Proudly supported by

Netflix
American Library Association
Gale Cengage
Communico
Abrams The Art of Books
Ingram Book Company
Baker & Taylor
Simon & Schuster
NoveList-EBSCO
Midwest Tape
FE Technologies
FINDAWAY
Phame Marketing
Center for Black Literature & Culture - Indianapolis Public Library
Believe In Reading
Omnigraphics Inc.
Overdrive, Inc.
Tech Logic Corporation
Prince George's County Memorial Library System
University of South Florida
Roosevelt Public Library
Clemson University

About this Session

Learn how the 24 branch Tulsa City-County Library system was able to develop a centralized contact center.

Innovation, Creativity, and Technology

July 31, 2021, 05:30 PM

05:30 PM - 06:30 PM

About The Speakers

Barbie Benson

Barbie Benson

Customer Care Manager, Tulsa City-County Library

Jennifer Greb

Jennifer Greb

Systemwide Services Director, Tulsa City-County Library

The 11th National Conference of African American Librarians

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